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RIGHTS AND RESPONSIBILITIES
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Your Rights
The San Day Surgery Hornsby is committed to delivering the highest possible standard
of health care. As a patient you have certain rights when seeking
medical treatment and care; you also have responsibilities related
to that treatment and care
Access to Care
You have the right to:
- Receive treatment appropriate to your health needs
- Request a doctor of your choice
- Request a second opinion
Standards of Health Care
You have the right to:
- Treatment directed and supervised by competent and qualified health professionals
- Know the names and professional status of staff providing care
- Dignity, courtesy and respect in all interactions with staff
- Care, treatment and service which is sensitive to your cultural and religious values and beliefs
- Reasonably refuse care from an individual staff member (however the Day Surgery may not be able
to provide an appropriate alternative)
Parent and Child
You have the right to:
- Exercise all rights if you are the parent or guardian of a child
- Choose to stay with your child at all times, except when clinical reasons dictate
- Make decisions regarding consent to treatment if your child is under 14 years.
After this age children may seek treatment and provide consent or make decisions jointly with
their parents / guardian
Resolution of Concerns
- If you have concerns about any aspect of your care you have the right to make a complaint.
The San Day Surgery welcomes feedback. In most cases, the Nurse Unit Manager or Manager should be able to address any problem you have experienced whilst in our care
- Your care will not be adversely affected by making a complaint
If you feel your concerns are not being adequately addressed you can contact the Health Care Complaints Commission
on 02 9219 7444 or Private Health Insurance Ombudsman on 02 9261 5855
Right to Information
You have a right to:
- Know what happens to the information we collect about you. The San Day Surgery primarily uses your information
to provide you with medical treatment and care
- Access the information contained in your medical record. You may
choose to view your record under supervision or request relevant information
to be photocopied. For assistance contact the Day Surgery Manager.
You may be charged a fee
- Request an amendment to your personal information if you believe it to be incorrect, incomplete or inaccurate
Informed Consent
You have the right to:
- Refuse recommended treatments
- Choose which of the treatments offered you wish to take
- Withdraw consent to treatment at any time
- Refuse to have treatment which is experimental
- Leave the Day Surgery at any time. Patients who do so will be asked to sign a release form. If you leave without Day Surgery consent, you are responsible for any injury or illness caused or aggravated by your own action
- Provide consent before any treatment commences except in circumstances permitted by law
Your Responsibilities
You have the responsibility to:
- Find out about your condition and treatment. Ask questions and
consult with relevant health service providers
- Find out the range of treatment that may be available to you
- Know your medical history, including details of any medication
you are taking
- Answer questions about your health frankly and honestly
- Discuss any problems you feel may be affecting your health or
medical condition
- Provide comprehensive and accurate health information to enable
optimal care
- Cooperate fully with the doctor and clinical team in all aspects
of your treatment
- Follow your treatment or inform your provider when you are not
complying
- Keep appointments or let the provider know when you are unable
to attend
- Pay the fees of your attending doctor and those of the Day Surgery.
(Some or part of these may be claimed on Medicare or from your
private health fund)
- Consider the rights of other patients and staff members. If
you are aware of any particular condition that may cause undue
harm to other patients or staff, this should be disclosed at time
of admission. When a health care worker becomes aware that a risk
to public safety exists while managing a patient, they will be
excused from breaching confidentiality when they disclose information
about this risk in order to protect the public. (NSW Health Guidelines)
- Respect the dignity and rights of other patients, visitors and hospital
staff
- Be aware that verbal and physical abuse will not be tolerated
- Co-operate with staff in the provision and planning of your care, and provide
them with relevant details associated with your health status and
admission
- Inform the hospital if you have any Advanced Health Directive
or Power of Attorney for any health and / or personal matters
- Respect hospital property, policies, regulations and the property of other
persons
- Direct any complaint to a staff member or Nursing Unit
Manager so that appropriate and immediate action can be taken to
remedy your concern
Privacy
You have the right to:
- Privacy. Any discussion or consultation involving your care will be conducted discreetly.
Individuals not directly involved in your care will not be present without permission
- Confidentiality by medical and other day Surgery staff of all communications and records pertaining to your care
unless the law requires that such information be provided, or if the information is required for treatment or quality
monitoring purposes
- Refuse to talk to or see anyone
- Decide if you wish to see visitors. If you do not wish to have visitors please inform the Nursing Unit Manager
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