Personal Information & Privacy

Patient Information

Personal Information & Privacy for Patients

The San Day Surgery Hornsby is operated by Adventist HealthCare Limited (AHCL).

Adventist HealthCare Limited (AHCL) is a not-for-profit organisation that operates Sydney Adventist Hospital, San Day Surgery Hornsby, San Radiology & Nuclear Medicine and Sydney Adventist Hospital Pharmacy. The following AHCL policy applies to personal (including health and other sensitive) information and privacy of our patients.

All our patients have a right to privacy

AHCL respects every patient’s right to privacy and its obligations to protect their personal information. We will collect, use and share the minimum amount of personal information required to ensure that you receive a high level of health care at all times and in a safe setting.

This includes both paper and electronic records.


Personal information we usually collect and hold about patients

We will collect your personal (including health and other sensitive) information discreetly. We usually collect the following personal information from you directly prior to or on admission or as an outpatient and during your ongoing care. We also collect information from third parties such as your GP and referring doctor and your MyHealthRecord if you have one. The types of information we collect about you depend on the health service you are receiving and if you are admitted or are an outpatient or you are receiving health care services in the home. We need to collect some personal information to provide you with our services and because we are required by law to do so. This information may include your:

  • Your name, address, telephone, mobile and email contact details
  • Private health fund and Medicare details
  • Gender
  • Date and country of birth
  • Next of kin and emergency contact
  • Carer/s, guardian/s, authorised representative/s and visitor/s
  • Occupation
  • Health information, including your health history
  • Vaccination status including current COVID-19 vaccination status
  • The name and contact details of your General Practitioner and your referring doctor
  • Returned Service (Veterans) information
  • Religious beliefs or affiliations (if provided)
  • Marital status
  • Transaction details associated with our services
  • Indigenous status, origin and language spoken at home (for the Department of Health)
  • Consents we obtain in relation to your healthcare, fundraising activities for San Foundation, research and clinical trial, direct marketing and chaplaincy services
  • Other information you voluntarily disclose

How we collect and handle your personal information, and the purposes for which we use and disclose it

  • We will collect it discreetly.
  • We will store it securely.
  • We will need to share your personal information with people involved in your care and managing your treatment or who have contracted us to provide you with care. This may include the San units, other treating health services or hospitals, doctors or clinical staff, pathology labs, radiology and nuclear medicine services.
  • We may need to share your personal information with your carer/s, guardian/s, authorised representative/s and/or medical treatment decision makers.
  • We will provide relevant personal information to your health fund, any third party insurer, the Department of Veterans’ Affairs, Medicare Australia, Government Registries, Clinical Quality Registries, the NSW Cancer Institute, the National Cancer Registry, the Commonwealth Department of Health, NSW Department of Health or to other entities when we are required by law to do so.
  • After removing details that could identify you, we may use your remaining information to assist with research, service and quality improvement projects. We are also required to provide this kind of information to government agencies.
  • AHCL operates teaching hospitals and we may use personal information in the training and education of medical, nursing and other allied health students.
  • We do not destroy our record of your information until it has become too old to be useful or when we are no longer required by law to retain it. We usually retain electronic health records indefinitely.
  • We may use the information to contact you. By providing your email address, we assume permission to use this address for administrative communications (for example, receipts) regarding your hospital visit. We may also contact you for feedback on the services you have received.
  • Unless you ask us not to, we may share your contact details with the San Foundation. The San Foundation provides patients with information, newsletters and details about fundraising appeals. The San Foundation may use the information to contact you. Refer to www.sanfoundation.org.au for details about their Privacy Policy.
  • Unless you ask us not to, we may send a discharge summary and supporting health information documents to your General Practitioner, and to other health care providers involved in your ongoing care.
  • Unless you ask us not to, we will upload a discharge summary and supporting health information documents to your online MyHealthRecord, if you have one.
  • Unless you ask us not to, we may use your information for the purpose of Low/Negligible Risk Research as determined by the AHCL Human Research Ethics Committee.
  • We may disclose your personal information to our service providers to help us deliver our services, to respond to and manage complaints and defend legal action against us or a treating health professional, for billing within AHCL and with Medicare and for debt recovery.

Chaplains and Pastoral Care workers

AHCL is a Christian organisation and we are committed to holistic care, including your spiritual needs while you are receiving care. Chaplains and Spiritual Caregivers or pastoral care workers are part of our care team and accredited community representatives regularly visit our hospitals. You may request a visit from a representative of your faith, or you may request that no chaplain or visiting faith representative call on you while you are a patient in an AHCL hospital.

Our employed Chaplains form part of the clinical care team. With your consent we may share your name, contact details, religion, gender, age, marital status and the date that you were admitted to hospital with a visiting Spiritual Caregiver or Pastoral Care worker representative from your faith.


Newsletters and fundraising

In the future AHCL and/or the San Foundation may send you information about our programs, services and activities. These may include information newsletters and details about fundraising appeals by mail or electronically. If you wish to stop receiving this information you can contact the Privacy Officer on (02) 9480 9898 or via privacy@sah.org.au. Communication to you will cease as soon as possible after your notification.


Your rights

  • We need your consent to collect, use and share your personal information to provide you with ongoing health care services (treatment, diagnosis, healthcare management and also transactions and billing). You may withdraw your consent at any time. If you do not give consent or you withdraw consent for AHCL to use some or all of your personal information, this may reduce our ability to provide or prevent us from providing you with some or all of our services at our discretion.
  • You may ask us to limit access to your information. You may separately ask us not to:
    (a) upload your Discharge Summary or other health information to your online MyHealthRecord if you have one
    (b) send your Discharge Summary or other health information to your General Practitioner
    (c) send you information about future AHCL events, services, surveys and fundraising appeals
    (d) provide your details to The San Foundation, or
    (e) give access to your personal information for research that is assessed as low risk and for funding, management, planning or evaluation,
    by signing the ‘Use of Personal Information’ form (MR1F). These forms are available on admission or through the Privacy Officer (see contact details at end of this section). If you have a specific requirement for restricting access by someone to your information please also inform us about this as soon as possible.
  • You may ask us to give you (or another individual) access to your personal information. In most cases we will allow you to have access to your personal information unless a relevant exemption applies. We may also provide a person to assist you and we may charge a fee for providing printed copies of reports. We may not provide you (or your responsible person) with access to your personal information if a doctor feels that it may be harmful to do so.
  • You may ask us to correct any error in your personal information.
  • You may make a privacy-related complaint if you feel that the Hospital has not kept your information confidential or has not maintained your privacy.

Privacy Contact Details

San Day Surgery Hornsby

Phone: (02) 9480 9898
Email: privacySDSH@sah.org.au
Or Write to: The Privacy Officer
San Day Surgery Hornsby
1a Northcote Road HORNSBY NSW 2077

You may contact the Privacy Commissioner if you are not satisfied that the Hospital has resolved your complaint.


Further Information

Please refer to our Patient Rights & Responsibilities section for further information on Patient Rights.

Download and print this webpage as a PDF.

Download our AHCL Privacy Policy.